Service & support

Customer feedback

Your feedback is extremely valuable to us. Please let us know what you think of our products and receive our Discount Service Reward of 300 EUR.

Customer feedback

 

Product Repair Procedure

Having problems with a Xenics camera? Find out how our Product Repair Procedure works.

Product Repair Procedure

 

 

FAQ

Technology

Calibration procedure

For all frequently asked questions regarding our infrared products.

FAQ

Learn everything there is to know about infrared technology.

Technology

For all information regarding our inhouse thermal calibrations.

Calibration procedure

 

 

Warranty policy

Xenics offers two year warranty (extendable to four years in total) on all our infrared products.

Warranty policy

 

Export regulations

Infrared cameras are subject to export restriction. Find out all details here.

Export regulations